As some of our goods are made to order (clothing and backpacks etc.) we will dispatch these as soon as possible. Please note that it can take 2 to 3 weeks to manufacture these. We will advise you of expected turn around as quickly as possible after receiving your oder.
Delivery will be made, where possible, using standard Post Office delivery using a standard signed for method.
Depending upon the goods ordered we may offer additional postage options including Next Day, Saturday or time-scheduled delivery.
Delivery via Lessons
If you so wish we can aim to deliver goods via your swimming teacher. Where this is chosen delivery will be free and your parcel will be given to your teacher for you to collect during your lesson. Due to the nature of us having to move things around it can take 72 hours to get the goods from storage to your teachers.
Once an order is placed you will receive a confirmation email from us which includes your order and delivery details etc. We would ask that you check this information carefully and contact us as soon as possible should any mistakes be found. A dispatch email will then be sent to you in due course. Please note that until you receive this dispatch email your order has not officially been accepted by us and could be cancelled should mistakes be found.
If you are not in when delivery is attempted then they will attempt to leave with a neighbour or take away for safe collection at a later date and leave a calling card. Generally at least one further attempt for delivery will be made. If the parcel is then returned to us for any reason you will unfortunately be liable for any additional re-delivery costs, or, we will refund the items minus delivery charges.